The telephone is the first point of contact for your customers, applicants, clients and vendors. Consequently, your receptionist, secretary or customer service representative should demonstrate professionalism and decorum during every telephone call.Professionalism in the Workplace Presenters Shelvy L. Campbell, MS, EdS, ABD Dedriell D. Taylor, MS, EdS. How is professionalism judged? Your Communication Your Image Your Competence Regulate personal cell phone usage. Crossing. Professional Boundaries. Professional Boundaries professionalism in telephone communication
This program is designed for people newly joining or recently returning to the workforce. It covers workplace expectations and acceptable behaviors: appropriate business dress and grooming, verbal communication, telephone skills, time management, and general professional deportment.
Communication. Written. Verbal What you say and HOW you say it. NonVerbalBody language tells others about your attitude. Professionalism How is it measured? Awareness what you know (competency) Job Knowledge. Professionalism, Telephone and Email Etiquette Last modified by: In a professional setting, written communication encompasses writing memos, letters, resumes, and more. Grammar and punctuation are imperative in written communication. Grammar and punctuation are imperative in written communication.professionalism in telephone communication Jun 28, 2018 According to Graham Williams of Centreing Services, communication by telephone will be reduced to 5 percent of all business communications by 2015. Businesses have other options, such as digital communication through email, texting and social media. Telephone communication may be slower than its
The telephone is one of the most important windows focussing on the business and therefore the professionalism with which it is used, greatly influences the outcome of the conversation as well as customer attitudes. professionalism in telephone communication